Experience Designer (3)

Experience Designers at U.S. Bank are customer obsessed in developing human-centered experiences that provide personalized, clear, helpful, and inclusive digital plus human solutions for our customers. Experience designers consider the why, what, and how of product use to help identify where user needs intersect with business goals across the entire user journey.

Responsibilities

Leverage human-centered design methods to plan, create, and present persuasive, engaging, and strategic ideas; Perform competitive analysis of direct/indirect competitors and monitor marketplace trends; Translate business, contractual, technical, and user needs into end-to-end customer, employee, and 3rd-party experiences; Design omni-channel experiences that help customers meet their goals; Deliver experiences validated through experimentation, testing and optimization; Conduct design within an agile environment and champion integration of design across the release cycle; Conform with reusability standards by leveraging and/or expanding the Design System and platform capabilities; Manage across Enterprise users to define and deliver product performance goals; Collaborate with design peers and key stakeholders to ensure alignment with U.S. Bank brand

Requirements

User experience design experience

Nice to have

Expertise on critical interdependencies among product model system elements and ability to plan and design solutions that synchronize resources; Demonstrates deep understanding of target customer through internal/external research; Strong collaboration with product managers, software engineers, and agilists to execute product vision and roadmap; Facilitation of cross-functional human-centered design sessions to build empathy for users, create alignment on customer pain-points, and identify continuous improvements for product roadmap; design-thinking; user-centered design; product strategy; vision and planning; product development; channel alignment and management; customer experience research; insight and execution; performance measurement and optimization; marketing and analytics