Field Quality Manager

TechFlow Inc. is seeking a results-driven Field Quality Manager (FQM) to support checked baggage maintenance operations at airports across the United States. Reporting to the Director of Operations, the FQM will play a critical role in upholding quality standards, strengthening operational performance, and driving continuous improvement to enhance system reliability, reduce overhead, and ensure timely issue resolution. This hands-on, customer-focused role partners closely with regional and local customers, subcontractors, and field personnel to maintain compliance, protect operational integrity, and deliver exceptional service. The position is primarily home-based and requires up to 75% travel, offering the opportunity to make a meaningful impact on airport operations nationwide.

Responsibilities

Manages field support personnel to ensure program performance requirements are met while providing customer service as the POC for issue resolution; Serves as a liaison between Director of Operations, customer leadership and airport stakeholders; Provides support to field operations in achieving division goals while complying with regulatory requirements and driving improvements in airport operations; Ensure consistent compliance with contract regulations; Develops and fosters a philosophy of continuous improvement across the region; Implements and consistently promotes the philosophy that compliance in quality, safety, and training is essential to successful operations; Work closely and provide direct oversight to the OEM field team to audit the performance of CM and PM implementation, drive the PM schedule, and improve program performance; Analyzes data for deviation from contract requirements while trending data for systemic issues and develop effective preventive actions; Demonstrates proficiency with maintenance ticketing systems and ability to monitor data quality compliance; Prepares, edits, and revises procedures and policies based on needed process improvements and/or changes in regulatory requirements; Identify and nurture both cost savings and revenue opportunities; Drive communication up and down the organization. Build relationships that support and encourage participation and innovation in creating problem-solving strategies that enable the region to meet contractual objectives; Prepare briefings and present complex technical information to technical and non-technical audiences; Communicate project details and technical concepts with clarity, confidence, and accuracy to customers, stakeholders, and team members; Conducts regularly scheduled meetings with TSA airport management, stakeholders, and TechFlow quality staff to continuously develop, monitor, and evaluate progress

Requirements

Bachelor’s degree or equivalent experience in relevant field; 5+ years of experience in Field Management, Logistics, or Data Analytics; Experience collecting, analyzing and organizing data to identify and drive preferred results; Must be self-motivated with ability to perform effectively and accurately under pressure while demonstrating a strong desire to exceed expectations; Must possess strong organizational skills, attention to detail, and excellent writing skills; Proficiency with Microsoft Office Suite; Ability to travel up to 75%; Ability to obtain Public Trust Security Clearance (US Citizenship is required)

Nice to have

Experience with TSA airport operations; Experience involving contract management with multiple subcontractors while meeting specific SLA’s

Benefits

Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines); 401k plan with Roth option; Eligibility for an employer match; Immediate vesting; Paid time off; Holidays – 11 paid holidays per year; Comprehensive medical, dental, and vision plans; Company-paid Life & AD&D insurance plan; Employee Assistance Program; Wellness Resources; Company-paid training and development program; Voluntary benefits include: Life & AD&D Insurance for employee, spouse, and children; Short-term and long-term disability (per plan guidelines); Legal Shield and Identity Theft protection plans; Pet Insurance