Field Service Engineer (Antwerp-Rotterdam)

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

The Field Service Engineer SES BNL is a professional service provider in the hydrocarbon and

petrochemical industry, focusing on chemical process water treatments. She or he provides

on-site services at our major accounts in the Rotterdam - Antwerp axis.

Essential responsibilities

The following activities are a guideline; others can be part of the job scope

● Perform on-site chemical testing and program follow-up and conduct calibration of field

equipment.

- Compliance with ISO program and QMS requirements
- Working to improve customer satisfaction and encourage customers to participate in

customer satisfaction surveys.

- Customer reporting/Data processing with the use of our InSight platform
- First line trouble shooting for Cooling, Boiler, Water & Waste and Industrial process

treatment applications

● Frequent review of agreed Key Performance Indicators with the customer in close

cooperation with the Account Manager

- Execute Site Surveys, Equipment Start up and Commissioning
- Management of Repairs/Maintenance/warrantee
- Retain strong verbal and written contact with different levels within the customers

organization

- Minor assembly operations, as required
- Project coordination
- Support costing of contracts.
- Follow and conduct technical trainings
- Fulfill Piloting and Field trials when required
- Participate in the local team meetings to share best practices
- Comply with integrity and safety as required by Veolia and customers policies
- Manage differentiating sales initiatives and execute our strategy
- Report all work-related accidents, diseases, dangerous occurrences, near misses,

incidents and damage to property.

Sheets)

• Possession of driving license is required

Useful Skills or Abilities

- Service oriented and analytical
- Excellent presentation and accurate reporting skills
- Strong flexibility and problem-solving skills
- Excellent communication and interpersonal skills
- Industry knowledge would be an advantage

Requirements

Service oriented, external focus; Chemical background; Taking initiative – driven by technical improvements; Team player and independent; Commercial feeling and interest; Good communication and computer skills; Good knowledge of local language & English is required; Strong flexibility and problem-solving skills; Competence with windows office software, Google Tools and Veolia IT tools is a must; Experience and/or interest in process and water treatment is a plus; A B.Sc. or higher degree with a Chemical background.; Fluency in Dutch and English, both verbal and written; High competence with windows office software and Google tools (especially Google