Field Service Engineer (m/f/d) – Characterization – North-East France

Anton Paar is a global leader in high-precision measurement instruments and laboratory solutions . Driven by innovation and a strong commitment to quality, we support customers across a wide range of industries, including pharmaceuticals, chemicals, food and beverage, materials science , and many other advanced sectors.

To strengthen our Service – Characterization team in France , we are looking for a Field Service Engineer (m/f/d) to cover the North-East region of France .

You will play a key role in customer satisfaction , providing high-level technical support, maintenance, troubleshooting, and service directly at customer sites.

02 – 08 – 21 – 25 – 39 – 51 – 54 – 57 – 58 – 59 – 60 – 62 – 67 – 68 – 70 – 71 – 77 – 80 – 89

Candidates based in the Oise department (60) or nearby are preferred , in order to facilitate travel throughout the territory.

As part of the Service – Characterization team , and in accordance with Anton Paar's standards and procedures, your main responsibilities will include:

Technical Support & Field Service

- Provide technical support to customers by phone, email, and directly on site.
- Install and commission instruments at customer sites.
- Perform troubleshooting, maintenance, and repairs on site or in the workshop.
- Diagnose equipment issues and identify appropriate technical solutions.
- Prepare the technical information required for repair quotations.
- Plan and carry out preventive maintenance in accordance with Anton Paar standards.
- Perform the required checks, calibrations, and inspections on equipment.

Service Follow-up & Quality

- Record and update service activities, reports, and follow-up actions in the CRM.
- Ensure accurate follow-up of interventions and maintain a high level of customer satisfaction.
- Ensure that service tools and instruments are available, compliant, and properly maintained.
- Manage service spare parts and your personal stock of tools and equipment.

Internal Collaboration & Support

- Work closely with Application, Product Management, Sales, Marketing, and Administration teams .
- Identify and communicate opportunities for equipment replacement, upgrades, or renewal to the Sales team.
- Participate in technical training programs covering Anton Paar product ranges.
- Participate in telephone support according to the internal schedule.
- Occasionally provide backup support for other Field Service Engineers across France.

Tools Used

- SAP ERP & SAP CRM
- Microsoft Office / Outlook
- Anton Paar internal service management and reporting tools

Requirements

Technical or scientific qualification of at least Bac +2 level or equivalent .; Minimum 3 years of experience in maintenance, field service, customer support, or technical equipment repair.; Experience with scientific instrumentation or laboratory equipment would be a strong advantage.; Experience working directly with customers.; Strong technical troubleshooting and analytical skills.; Ability to work independently, with a high level of accuracy and organization.; Excellent interpersonal skills and a strong customer-service mindset.; Ability to efficiently organize travel and service activities.; Professional proficiency in English , both written and spoken.; Valid driving licence.; Willingness to travel frequently throughout the North-East region of France .; Candidates based in the Oise department (60) or nearby are preferred.

Benefits

A full-time permanent position within an international company recognized for its technological expertise.; An autonomous and varied role with direct customer interaction.; Comprehensive technical training on our instruments and technologies.; Continuous professional development and training programs.; A company car .; Company health insurance .; All tools and equipment required to perform your duties.; An international, technical, and collaborative working environment.