Field Service Technician / Engineer

We have a great job opportunity available at nGeneration for a Field Service Engineer. This role requires the ability to identify and fix hardware, configuration issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential. Once you have completed your induction training, as a Field Service Engineer, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.

Responsibilities

Conduct daily visits to client locations for break fix, install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment; Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client; Perform setup of Wi-Fi devices and identify faults with data network cables on-site; Troubleshoot and resolve technical, hardware, or software issues during site visits, escalating to the appropriate team when necessary; Document troubleshooting steps and actions and obtain client sign-off before completing the task

Requirements

Ability to identify and fix hardware and configuration issues; Repair hardware devices; Excellent client interaction skills; Willingness to travel to client sites daily; Technical mindset and logical, methodical approach to troubleshooting; Experience or knowledge in identifying faults with data network cables; UK Manual Driving Licence (required); Excellent communication skills (both written and verbal)

Nice to have

Experience in installing EPoS within the retail or hospitality industry; 1 year of IT support experience (preferred); 1 year of EPOS experience (preferred); Previous experience as IT Network Engineer, Telecoms / Broadband Engineer

Benefits

Company van and fuel card; Training opportunities; 19.6 days annual leave inclusive of bank holidays; Company events and team parties; Employee of the Quarter award with monetary recognition