Financial Navigator

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

As part of our dedicated team, you'll play a crucial role in supporting the financial well-being of our patients and the operational success of our healthcare system, ensuring seamless coordination across clinics and hospital departments.

Role Overview

As a Financial Navigator, you'll assist uninsured, under-insured, and insured patients/guarantors with their financial obligations for prior and current care. Working independently under minimal supervision, you'll ensure accurate financial information is obtained, resolve financial obligations, and connect patients with available resources. Your role is vital in bridging the gap between patients, healthcare providers, and financial assistance programs to ensure compassionate and effective care.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

Responsibilities

Assist patients and families in understanding and resolving financial obligations for prior and current care.; Coordinate with insurance carriers to determine healthcare coverage and options.; Advise patients on available financial assistance programs and assist with application completion.; Collaborate with physicians and healthcare providers to determine long-term care needs.; Coordinate activities with clinics and hospital departments to ensure seamless financial processes.; Maintain patient privacy and confidentiality while handling sensitive financial information.

Requirements

High school diploma or G.E.D. equivalent.; Two (2) years of experience in patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.; Ability to perform mathematical calculations accurately.

Nice to have

Associate's Degree with coursework in mathematics, accounting, and computer science.; Additional coursework in accounting, computers, financial counseling, and medical terminology.