Fire & Security Service Engineer

Join Mitie Fire & Security, where innovation meets dedication! We are on the lookout for a passionate and experienced Fire & Security Engineers to work on our renowned client's sites across the UK.

Why Marlowe Fire & Security?

As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Mitie Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Your Role as a Fire & Security Service Engineer

Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world class customer service, and will be rewarded for doing so.

Maintain Fire & Security Systems in your assigned area.
Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
Plan and respond to routine and re-active call visits in your area.
Maintain effective communication with customers when planning site visits.
Maintain your stock levels with support from the Stores team.
Attend training sessions as and when required.
Attend Engineering team meetings as and when required.
Identify any personal training and development needs to help you provide the best possible customer service.

Responsibilities

Maintain Fire & Security Systems in your assigned area; Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements; Plan and respond to routine and re-active call visits in your area; Maintain effective communication with customers when planning site visits; Maintain your stock levels with support from the Stores team; Attend training sessions as and when required; Attend Engineering team meetings as and when required; Identify any personal training and development needs to help you provide the best possible customer service.

Requirements

A technical background in the electrical / electronic industry; Good all-round knowledge of Fire and Security Systems; Excellent organisational skills; A professional and presentable demeanor, always; An ability to deliver exceptional customer service.

Nice to have

Experience of front-line customer contact preferred.

Benefits

Competitive salary; Vehicle allowance; Virtual GP; Salary Finance scheme; Flexible lifestyle benefits platform Choices; Up to five extra days' holiday per year; Critical illness insurance; Dental treatment; Technology products; High street discounts; MiDeals platform; Cycle-to-work scheme; Life cover up to four times salary; Enhanced pension contributions; Save-as-you-earn scheme; Mitie Matching Share Plan; Mitie Stars recognition with cash prizes; Training and development avenues; Pension; Life Assurance; Employee Shares Schemes; Holiday