FlexFund Support Representative

The FelxFund Support Representative is responsible for supporting clients throughout the transaction lifecycle by addressing inquiries, managing order workflows, and ensuring data accuracy across systems. This role plays a key part in delivering a seamless client experience while identifying opportunities to improve processes and system performance.

Responsibilities

Provide support to clients by addressing inquiries and guiding them through processes; Analyze incoming requests and determine the most effective and appropriate solutions; Manage order workflows from creation to completion, ensuring timely processing and proper handling; Ensure accuracy of order details across internal systems; Identify, analyze, and report system bugs or operational issues based on daily workflow observations; ensure proper documentation and timely escalation; Communicate effectively with clients and internal teams to resolve order-related concerns

Requirements

1+ year of experience in customer service or technical support (preferred); Strong attention to detail with a high level of accuracy in data entry; Ability to work in a fast-paced environment and meet strict deadlines; Effective multitasking and time management skills; Tech-savvy with the ability to navigate multiple systems (CRM, reporting tools, etc.); Strong written and verbal communication skills; Proven experience working with US based business teams; Completion of daily, weekly, monthly tickets received; Ensuring tickets are completed within one business day; Consistent and reliable availability during scheduled work hours; Accuracy and completeness of work per QA standards; Positive satisfaction results from agents and clients; Full and ongoing overlap with Porch's U.S. Central Time business hours (11:30 PM IST – 7:00 AM IST)

Nice to have

1+ year of experience in customer service or technical support

Benefits

Medical insurance; Accident insurance; Retiral benefits; 12 company-paid holidays; 2 flexible holidays; Privilege/earned leave; Casual/sick leave; Paid maternity and paternity leaves; Weekly wellness events; Night Shift Allowance