Food & Beverage Waiter/ess

Scope and Objectives

This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.

Personal Attributes

- Exceptional personal presentation and grooming standards
- Ability to remain calm and professional under pressure during peak service periods
- Flexibility to work varied shifts, including evenings, weekends, and public holidays as required

Responsibilities

Ensure correct grooming standards are followed at all times; Exceed guest satisfaction by knowing preferences and update profiles; Maintain detailed knowledge of the restaurant menu & daily specials at all times; To be familiar with the beverage service including glasses used and appropriates garnishes; Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis; Anticipate and service of guests' requirements at all times; Following up daily financial targets of area/division; Use opening and closing checklist to ensure smooth opening and closing of the venue; Ensure service stations are constantly cleared and re-stocked during service; Serve and clear food and beverage items in an unobtrusive and professional manner; Present menus in a proactive manner; To feel empowered and accountable within the work place; Keep manager on duty updated of any guest feedback so they can update the Glitch Report; Maintains the HACCP & FIFO standards as required by the regional governing body; Follow Hotel Evacuation Policy in case of an Emergency; Attend all necessary briefings and training sessions as instructed by the Manager; Handle financial procedures according to guidelines set by the finance department; Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs; Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel; All issues and negative guest feedbacks needs to be properly reported on glitch system; Follow care program at all times, and report issues through the system to maintenance

Requirements

Minimum of 1 year or more of relevant experience as a waiter/waitress in a professional food and beverage environment; Comprehensive knowledge of food and beverage service, including menu items, preparation methods, ingredients, portion sizes, and pricing; Luxury hospitality experience is highly desirable; Proficiency with point-of-sale (POS) systems and basic financial transaction handling; Current Food Hygiene Certificate or equivalent HACCP certification; Ability to ensure that the hotel's standards, policies, and procedures within food and beverage operations are consistently applied.; Ability to prioritise and organise work assignments, delegate responsibilities, and manage multiple tasks simultaneously.; Ability to motivate food and beverage colleagues and maintain a cohesive, collaborative team environment.; Ability to think clearly, analyse situations, and resolve problems whilst exercising sound judgement.; Ability to focus and pay meticulous attention to detail in all service delivery aspects.; Ability to suggest and upsell food and beverage venues, menu items, beverages, and wines appropriately.; Ability to ensure security and confidentiality of guest and hotel information at all times.; Comprehensive knowledge of bar layout, table and station numbering systems, proper table set-ups, room capacity, hours of operation, price ranges, and dress code requirements.; Excellent interpersonal and communication skills with the ability to engage guests professionally and courteously.; Strong problem-solving abilities and capacity to anticipate guest needs and respond proactively to service challenges.