Forward Deployed Engineer (Ops)

Taktile empowers financial institutions to transform into truly AI-native organizations. We’re growing rapidly with enterprise customers across banks and insurance companies, and we’re looking for a Forward Deployed Engineer (Ops). You'll spend much of your time working directly with enterprise customers, acting as their trusted technical partner to investigate issues, guide best practices, and help them get the most value from Taktile's AI platform. You will work closely with Taktile’s Engineering, Product and Customer Success Teams, ensuring our customers derive maximum value from Taktile while enjoying a top-tier experience.

Responsibilities

Develop a deep understanding of the Taktile platform and the value it can unlock for our customers; Support post-onboarding customers with technical problems and product inquiries, maximizing the full potential of our agentic AI workflows for complex decisioning; Work with Product and Engineering to translate customer insights into product improvements, ensuring Taktile continues to solve real business and technical problems; Leverage AI to create reusable collateral, best practices, tools, and automations that level up the Customer Success team; Build strong relationships with Taktile's core users within customer teams

Requirements

1–2 years of experience in a customer-facing technical role, partnering directly with enterprise customers to troubleshoot technical issues, advise on best practices, and deliver successful outcomes; Experience as a Solutions Engineer, Technical Account Manager, Forward Deployed Engineer, Customer Success Engineer, or Technical Consultant is preferred; Familiar with AI concepts including prompt engineering, large language models, and AI Agents; Curious and customer-centric; Enjoy solving technical problems and finding innovative solutions to customer issues; Strong knowledge of APIs and data formats such as JSON and XML; Proficient in Python and SQL; Strong analytical skills and a hands-on mentality; Communicate clearly in English with a wide range of customer profiles (engineers, business analysts, risk managers); Enjoy working directly with customers and are confident leading technical conversations, asking thoughtful questions, and explaining complex technical concepts to both technical and non-technical audiences; Open to a hybrid work model and can work from the Berlin office at least three days per week

Nice to have

Proven ability to navigate, query, and interpret complex systems and application logs; Domain expertise in the financial services industry (banking, insurance, lending, payments, etc.); Ability to work flexibly, with a willingness to occasionally work outside of standard business hours

Benefits

Work with colleagues that lift you up, challenge you, celebrate you and help you grow; Make an impact and meaningfully shape an early-stage AI company; Experience a truly flat hierarchy and communicate directly with founding team members; Develop deep expertise in prompt engineering and agentic AI architectures; Learn from experienced mentors and achieve tremendous personal and professional growth; Get to know and leverage our network of leading tech investors and advisors around the globe; Receive a top-of-market equity and cash compensation package; Get access to a self-development budget; Use the equipment of your choice including meaningful home office set-up