Forward Deployed Software Engineer

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. As a Forward Deployed Software Engineer, you’ll work hands-on with some of Fin's most strategic customers, partnering closely with our R&D and Go-to-Market teams to design and deliver high-impact solutions. You’ll go beyond implementation — helping shape product direction, influencing roadmap decisions, and ensuring Fin delivers real, measurable business outcomes in complex, real-world environments.

Responsibilities

Drive adoption of Fin by helping prospects unlock the power of Fin's AI capabilities to automate and scale their support operations; Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin; Work hands-on with customers' technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion; Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback; Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow

Requirements

Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics; Experience building a SaaS product with real-world usage; Interest in AI/ML and ability to quickly build a strong understanding of novel problems, capabilities, and architectures, including trade-offs and limitations; Strong cross-functional collaboration skills with the ability to navigate organizational boundaries; Strong coder with deep knowledge of at least one high-level programming language (for example, JavaScript, Python, Ruby); Ability to prototype and ship software quickly while maintaining a high bar for quality; Proficiency in using and writing REST APIs; Strong communication skills with engineers and non-technical audiences; Willingness to travel and work on-site with customers

Nice to have

Bonus points for former founders or early startup engineers

Benefits

Benefits and programs supporting health and wellbeing; family support; time away from work; financial future support; hybrid working policy providing flexibility to work from home