(Founding) Solutions Engineer

Duna is building a company to redefine identity for the global economy. The company is backed by investors including CapitalG and Index Ventures. The team is remote-first and fast-moving, and values curiosity, authenticity and kindness.

Responsibilities

Be the technical partner to Account Executives, from the first call to go-live; Run integration workshops with customer engineering teams, before and after they sign; Scope what a customer needs to get live and find the simplest path to get there; Demo Duna live and answer technical questions on the API, webhooks and data model; Be the first line between customers and engineers; Bring customer feedback back to product and engineering and help improve docs

Requirements

Experience as a solutions engineer, solutions architect, integration engineer or in a similar customer-facing technical role; Has written integrations themselves; Pragmatic, API first, knowledge of webhooks, auth and system mapping; Able to lead technical sessions with senior engineers; Cares about how the platform works and whether the customer succeeds; Comfortable switching between several customers and workstreams in the same day; Willing to travel regularly to meet customers; Fluent English; Comfortable reading code and building a working integration against an API

Nice to have

Experience in payments, identity verification, fraud, or other integration-heavy products like CRMs; Other languages