Front Desk Agent

We are looking for highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. POSITION SUMMARY: Provide customer service to guests with check in and check out while being knowledgeable of resort operations to be as informative as possible with our guests about our amenities and services offered.

Responsibilities

Greet guest at the front desk and assist with check in and check out using the computer; Answer guest inquiries in a friendly and helpful manner; Direct guests to the appropriate locations; Provide friendly and courteous telephone manners to guests and co-workers; Maintain knowledge about functions going on inside the hotel and information that may need to be passed along to guests; Enter messages and wake-up calls onto guest accounts; Accurately answer reservation calls and look at future availability during reservations off-hours; Adjust errors and correct discrepancies on guest accounts; Take actions to handle a complaint or concern of a guest; Maintain accuracy of bank by daily computations; Obtain comment cards for 30% of the daily departures; Arrange luggage, valet, and shuttle assistance in Guest Service Agents' absence

Requirements

Good written and verbal communication skills, customer service skills, and attention to detail; Typing and computer skills necessary; Strong organizational and information gathering skills and techniques; Outgoing personality & professional demeanor; Drive and need to work and succeed; Flexibility to work a varied schedule due to business levels and industry demand

Nice to have

Previous customer service experience preferred; Supervisory background helpful