Front Desk Agent

Job Description

As a Front Desk Agent at the Residence Inn, you will be the first point of contact for guests, providing exceptional service and ensuring a smooth and welcoming experience from arrival to departure.

Shift

Part Time; 3 PM - 11 PM

Responsibilities

Greet guests warmly and efficiently upon arrival and throughout their stay.; Handle guest check-ins and check-outs promptly and accurately.; Process reservations, cancellations, and modifications using the property management system.; Answer phone calls, direct inquiries, and provide information about hotel services, facilities, and local attractions.; Address guest concerns, resolve issues, and escalate complex problems to management when necessary.; Process payments, maintain accurate cash handling procedures, and reconcile daily transactions.; Maintain a clean and organized front desk area and lobby.; Collaborate with other departments (housekeeping, maintenance) to ensure guest satisfaction.; Assist with administrative tasks as needed, including sorting mail and preparing reports.; Adhere to all company policies and procedures, including safety and security guidelines.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality setting.; Excellent communication and interpersonal skills, both verbal and written.; Proficiency in using property management systems (PMS) and standard office software.; Ability to work independently and as part of a team in a fast-paced environment.; Strong problem-solving skills and a positive, guest-focused attitude.; Flexibility to work various shifts, including evenings, weekends, and holidays.; Professional demeanor and appearance.; Ability to stand for extended periods and lift up to 25 pounds occasionally.