Front Desk Agent

Job Description

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service. You will manage reservations, assist with inquiries, and contribute to a positive and efficient front office operation.

Shift

Part Time 3 PM-11 PM; weekends required

Responsibilities

Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.; Process reservations, cancellations, and modifications accurately using the property management system.; Answer phone calls, respond to emails, and address guest inquiries in a professional and timely manner.; Provide information about hotel services, amenities, local attractions, and dining options.; Handle guest complaints and resolve issues with professionalism and a problem-solving attitude.; Process payments, maintain accurate cash handling procedures, and balance daily transactions.; Maintain a clean and organized front desk and lobby area.; Assist with administrative tasks as needed, including mail distribution and record-keeping.; Communicate effectively with other hotel departments to ensure guest satisfaction.; Adhere to all hotel policies and procedures, including safety and security guidelines.

Requirements

Proven experience in a customer service role, preferably in a hotel or hospitality setting.; Excellent verbal and written communication skills in English.; Proficiency in using computer systems, including property management software (PMS) and Microsoft Office Suite.; Strong interpersonal skills and a genuine desire to assist guests.; Ability to work independently and as part of a team in a fast-paced environment.; Exceptional organizational skills and attention to detail.; Flexibility to work various shifts, including evenings, weekends, and holidays.; A professional appearance and demeanor.