Front Desk Agent - Varied Shifts

This position requires flexibility to work a variety of shifts, including over night two shifts per week as well as either 3 day and evening shifts. This is a full time, year round position with opportunity for growth and advancement !

Responsibilities

Maintain complete knowledge of hotel operations, scheduled daily activities, and room products; Maintain complete knowledge of and comply with all departmental policies/service procedures/standards; Answer telephone calls using correct salutations and telephone etiquette; Ascertain callers' needs through open-ended questions; Describe room accommodations and all amenities; Obtain all designated information to book a reservation; Accommodate special requests and designate such in the system; Access guest history records to best service guests; maintain accurate information in guest history files; Resolve guest complaints, ensuring guest satisfaction; Obtain assigned bank and ensure accuracy of contracted monies; always keep the bank secure; Communicate pertinent guest information to designated departments/personnel; Present folio to guest and resolve any disputed charges; Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information; Perform additional duties, as assigned; Replenish, organize, and maintain the retail areas

Requirements

Flexibility to work a variety of shifts, including overnight two shifts per week as well as day and evening shifts; Guest service mindset and willingness to ensure every guest has an amazing stay; Strong organizational and prioritization skills; Ability to work well under pressure and meet deadlines; Possess an eye for the smallest detail and maintain a keen sense of urgency; Ability to think clearly, remain calm, and resolve problems using good judgment; Ability to think on your feet and resolve conflict; Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks; Must be able to lift, push, and pull up to 30lbs on a regular and continuing basis; Must be able to stand and exert well-paced mobility for up to 8 hours in length; Maintain a neat and well-groomed appearance; Ability to share in working days, over nights, weekends, and holidays; Must be authorized to work for any employer without sponsorship

Nice to have

High school or equivalent preferred; 1 to 2 years in a similar experience preferred; Strong knowledge of Outlook is a plus; Local candidates preferred; Enthusiastic

Benefits

Opportunity for growth and advancement