Front Desk Associate, 1615 Platte St (Denver)

As a Front Desk Associate, you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the same, you will report to one of WeWork’s beautiful locations on weekdays only to support the Community Management team. Depending on the location you are assigned, you’ll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations.

Responsibilities

Create a welcoming community environment for members and guests; Greet all who enter warmly; Make members and guests feel known and cared for; Support Community Management team with front desk operations including mail and package handling; Help ensure building is fully operational and make adjustments; Take direction from the Community Associate, Community Lead and Community Manager; Promote WeWork products and services; Cover front desk during business hours; Ensure visiting guests are registered and checked in; Provide orientation of spaces; Issue and collect keys; Keep front desk clean, organized and free of clutter; Notify members of food deliveries and packages; Learn member names and businesses; Keep track of relevant member notes in WeWork systems; Answer member and guest questions; Identify opportunities to celebrate member successes; Explain WeWork policies and procedures; Recommend local restaurants, services, and venues; Handle mail and packages; Monitor spaces and make adjustments; Maintain building amenities; Respond to emergencies and incidents promptly and appropriately

Requirements

You’re a people-person; In-person interactions energize you and you have outstanding interpersonal skills; You feel comfortable and confident being the face of the brand; Helping others gives you a sense of accomplishment; You work well in a team and can roll up your sleeves to help when needed; You’re able to multitask while always prioritizing the member experience; You have strong verbal and written communication skills; You are comfortable with and proficient in basic computer skills; You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion; You show a passion and understanding of WeWork’s mission and values

Nice to have

Experience in hospitality / retail or customer service (preferred but not required); Secondary school certificate (preferred but not required)

Benefits

Incentive compensation plan; 20 days of PTO; approximately 13 paid holidays; 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; life and AD&D insurance