Front Desk Associate, 368 9th Ave

As a Front Desk Associate, you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the same, you will report to one of WeWork’s beautiful locations on weekdays only to support the Community Management team.

Responsibilities

Create a welcoming community environment for members and guests; cover front desk during business hours; greet members and guests; register and check in guests; issue and collect keys; keep front desk clean and organized; notify members of deliveries; learn member names and build relationships; track member notes in WeWork systems; answer questions and recommend local services; support building operations including mail and package handling; monitor spaces and maintain amenities; respond to emergencies and incidents promptly; take direction from Community Management team; promote WeWork products and services

Requirements

people-person; enjoys meeting new people from all walks of life; in-person interactions energize you; outstanding interpersonal skills; comfortable and confident being the face of the brand; helping others gives you a sense of accomplishment; works well in a team and can roll up sleeves to help; able to multitask while prioritizing member experience; strong verbal and written communication skills; comfortable with and proficient in basic computer skills; demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion; passion and understanding of WeWork’s mission and values

Nice to have

hospitality / retail / customer service experience (preferred but not required); secondary school certificate (preferred but not required)

Benefits

20 days of PTO; approximately 13 paid holidays; 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; life and AD&D insurance; incentive compensation plan