Front Desk Associate, 410 N Scottsdale Rd (Tempe)

As a Front Desk Associate, you'll be the heart and "face" of WeWork's hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the same, you will report to one of WeWork's beautiful locations on weekdays only to support the Community Management team. Depending on the location you are assigned, you'll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations.

Responsibilities

Create a welcoming community environment for members and guests by greeting all who enter; Make members and guests feel known and cared for by learning names, answering questions, and addressing needs/concerns; Support the Community Management team with front desk operations including mail and package handling; Help ensure the building is fully operational and make adjustments when needed; Take direction from the Community Associate, Community Lead, and Community Manager; Be an expert in WeWork products and services and promote offerings; Cover the front desk during business hours and be an on-site point of contact; Ensure visiting guests are registered and checked in; Provide orientation of spaces; Support issuing and collecting keys; Keep the front desk clean and organized; Notify members of food deliveries and packages; Learn member names and businesses to build relationships; Track member notes in WeWork systems; Recommend local restaurants and services; Assist with mail handling; Monitor spaces and maintain building amenities; Respond to emergencies and incidents

Requirements

You're a people-person and enjoy meeting new people from all walks of life; In-person interactions energize you and you have outstanding interpersonal skills; You feel comfortable and confident being the face of the brand; Helping others gives you a sense of accomplishment; You work well in a team and can roll up your sleeves to help when needed; You're able to multitask while always prioritizing the member experience; You have strong verbal and written communication skills; You are comfortable with and proficient in basic computer skills; You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion; You show a passion and understanding of WeWork's mission and values

Nice to have

Hospitality, retail, or customer service experience (preferred but not required); Secondary school certificate (preferred but not required)

Benefits

Eligibility for incentive plan specific to role; 20 days of PTO; approximately 13 paid holidays; 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; life and AD&D insurance