Front Desk Associate, 501 Boylston St

As a Front Desk Associate, you'll be the heart and 'face' of WeWork's hospitality team as the primary point of contact for our members and guests. You will report to one of WeWork's beautiful locations on weekdays only to support the Community Management team.

Responsibilities

Greet all members and guests warmly; Cover the front desk during business hours; Ensure visiting guests are registered and checked in; Provide orientation of spaces to first-time visitors; Support issuing and collecting keys; Keep the front desk clean and organized; Notify members of food deliveries and packages; Learn members' names and get to know their businesses; Track relevant member notes in WeWork systems; Answer member questions and offer WeWork products and solutions; Celebrate members' successes and milestones; Explain WeWork policies and procedures; Recommend local restaurants, services, and venues; Assist with mail and package handling; Monitor spaces and make adjustments; Maintain building amenities; Respond to emergencies and incidents

Requirements

People-person who enjoys meeting new people from all walks of life; Outstanding interpersonal skills and comfort with in-person interactions; Comfortable and confident being the face of the brand; Finds accomplishment in helping others; Works well in a team and willing to help when needed; Able to multitask while prioritizing member experience; Strong verbal and written communication skills; Comfortable with and proficient in basic computer skills; Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion; Shows passion and understanding of WeWork's mission and values

Nice to have

Hospitality/retail or customer service experience; Secondary school certificate

Benefits

20 days of PTO; Approximately 13 paid holidays; 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; Competitive healthcare benefits; 401k plan; Life and AD&D insurance; Incentive compensation plan