Front Desk Associate - Manchester

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. As a Front Desk Associate, you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the same, you will report to one of WeWork’s beautiful locations on weekdays only to support the Community Management team.

Responsibilities

Create a welcoming community environment for members and guests; Greet all members and guests with a warm and welcoming demeanor; Make members and guests feel known and cared for; Support the Community Management team with front desk operations including mail and package handling; Help ensure the building is fully operational; Take direction from the Community Associate, Community Lead and Community Manager; Be an expert in WeWork products and services; Cover the front desk during business hours; Ensure visiting guests are registered and checked in; Provide orientation of spaces to visitors; Issue and collect keys from members and guests; Keep the front desk clean and organized; Notify members of food deliveries and packages; Learn members’ names and get to know their businesses; Keep track of member notes in WeWork systems; Answer questions and offer appropriate WeWork products and solutions; Identify opportunities to celebrate members’ successes; Know and explain WeWork policies and procedures; Recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store; Assist with handling mail and packages; Monitor spaces and make adjustments; Maintain building amenities; Respond to emergencies and incidents

Requirements

You’re a people-person; In-person interactions energize you and you have outstanding interpersonal skills; You feel comfortable and confident being the face of the brand; Helping others gives you a sense of accomplishment; You work well in a team and can roll up your sleeves to help when needed; You’re able to multitask while always prioritizing the member experience; You have strong verbal and written communication skills; You are comfortable with and proficient in basic computer skills; You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion; You show a passion and understanding of WeWork’s mission and values

Nice to have

Hospitality / retail or customer service experience; Secondary school certificate