Front Desk / Customer Service Representative

Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School - Grand Rapids customers and is responsible for presenting a positive image for the company.

Responsibilities

Promotes quality customer service and processes first point sales and registration transactions; Acts as the first point of contact for potential and current Goldfish Swim School - Grand Rapids customers and is responsible for presenting a positive image for the company; Addresses inquiries via phone, digital and in person and follows up timely; Checks in students on the attendance tracking system and prepares lesson schedules for team members; Resolves account matters and contacts guests for clarification purposes; Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space; Updates informational displays with accurate and timely promotions and literature; Monitor Snack area and providing guidance to Snack Shack staff; Advances through cross-training in multiple roles and substitutes when necessary; Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members; Enforces safety rules and regulations to prevent accidents; administers first aid when necessary

Requirements

Ability to work with children; Problem solver and creative thinking skills to identify and resolve challenges; Excellent communication and organizational skills; Must pass background examinations prior to training; Enthusiastic; Can-do perspective; Enjoy working with kids

Benefits

Paid on-the-job training; Flexible schedules; Certifications; Ongoing support; Rewarding work environment; One-of-a-kind culture; Career growth opportunities