Front Office Agent

As a Front Office Agent, you will play a vital role in creating memorable stays for our guests — from the moment they arrive until their departure. This is a dynamic, hands-on role that combines front-of-house administration with on-the-ground guest support.

Responsibilities

Creating memorable stays for our guests from the moment they arrive until their departure; Serving as the central communication point for the hotel; Managing guest arrivals and departures with warmth and efficiency; Coordinating room reservations and handling guest correspondence; Assisting with guest activities and lodge experiences; Collating guest accounts, balancing daily audits, and completing administrative tasks; Assisting with guest luggage, valet parking, and maintaining guest vehicles; Supporting the wider lodge team with operational tasks as required

Requirements

Passion for hospitality and delivering impeccable service; Previous experience (minimum 1 year) in a guest-facing or front office role, ideally in luxury hospitality; Exceptional organisational and communication skills; A confident and professional manner, in person and on the phone; Ability to multi-task, prioritise, and remain calm under pressure; Immaculate personal presentation; A full driver’s licence and good physical fitness; A warm, engaging attitude and genuine smile; Applicants must have a valid working holiday visa or New Zealand work rights

Nice to have

Experience with OPERA Cloud (or similar)

Benefits

Delicious staff meals daily; Access to our Associate Perks Programme, with exclusive discounts and deals; Daily travel allowance; The opportunity to work at one of New Zealand’s most iconic luxury lodges