Front Office Ambassador

The primary responsibility of the Front Office Ambassador is to provide excellent customer service and create a safe and friendly environment for team members and guests. Responsibilities include, but not limited to, promoting goods and services, assigning rooms, registering guests, determining credit, rendering bills, receiving payments, answering calls, booking reservations, and providing excellent guest service.

Responsibilities

Provide excellent customer service and create a safe and friendly environment; Promote goods and services; Assign rooms; Register guests; Determine credit; Render bills; Receive payments; Answer calls; Book reservations; Welcome, greet, interact, and assist guests; Respond to and resolve guest complaints; Serve as concierge; Control and issue keys; Verify charges and credits; Collect payment; Ensure cash and cash equivalents are accounted for; Book, modify, and cancel reservations; Answer incoming telephone calls; Coordinate room vacancies and assignments; Perform other duties as assigned

Requirements

Minimum 18 years of age; High School Diploma, GED, or equivalent; Minimum 1 year of experience working in guest service in a hotel, resort, or similar setting; Previous experience with resort booking systems, phone operating switchboards, and billing processing required; Ability to work varied shifts, including weekends and holidays; Working knowledge of Microsoft Office; Excellent customer service skills; Ability to function well under pressure, manage multiple priorities, and meet established deadlines; Must possess mature personal discretion and sound judgment; Strong leadership abilities, sound judgment, superior problem solving and decision-making skills; Excellent organizational, analytical and project management skills, with particular attention to quality and detail; Interpersonal skills to deal effectively with all business contacts; Professional appearance and demeanor

Nice to have

Experience with Forbes Star, AAA, and Four Diamond standard a plus; Bilingual (Preferred)