Front Office Manager

At the DoubleTree By Hilton Hotel Manchester Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree By Hilton Hotel Manchester Downtown with Pyramid Hotel Group can mean for you!

Responsibilities

Participates in the development of business strategies aligned with overall hotel objectives; Develops and implements strategies for front office, bell staff, concierge, reservations, van service; Monitors status and adjusts strategies; Manages the operation of the front office and related areas; Supervises door, bell, van service, concierge and front office areas; Develops and implements processes and procedures supporting service and financial goals; Assists with preparation of annual budget and monitors budget achievement; Prepares and analyzes reports for decision making; Creates rooms forecast weekly and 30/60/90 days out; Analyzes business forecasts and schedules; Ensures front desk handles billing and cash per hotel standards; Plans and coordinates hotel housing activities with Sales, Catering, Housekeeping, Maintenance; Leads weekly rooms revenue meeting; Creates 100% guest satisfaction by providing training and resources; Communicates and reinforces CARE! service vision; Ensures employees provide CARE! genuine hospitality and teamwork; Seeks opportunities to improve customer experience; Recruits and selects qualified candidates; Provides orientation and training; Communicates performance expectations and provides feedback; Provides coaching and counseling.

Requirements

Must have previous hotel front desk management experience.

Benefits

Competitive salary; Exceptional benefits; Medical plans; Dental insurance; Vision insurance; Life insurance; Pet insurance; 401k with company match; Travel benefits at Hilton hotels; Free parking; Free meals during shift; Monthly employee celebration CARE Rallies; Weekly pay; Professional development; Generous bonuses; Travel perks