Front Office Manager

Park Hotel Kenmare is one of Ireland’s most distinguished and exciting luxury destinations. Nestled along the shores of Kenmare Bay, Park Hotel Kenmare offers timeless luxury, warm Irish hospitality, and exceptional personalised service. As a proud member of Relais & Châteaux and holder of two Michelin Keys, the hotel is internationally recognised for its refined elegance, culinary excellence, and commitment to creating unforgettable guest experiences. With a proud heritage dating back to 1897, the hotel blends historic charm with contemporary comfort, welcoming discerning guests from around the world seeking tranquillity, authenticity, and understated luxury.

Responsibilities

Location: On-Site, Park Hotel Kenmare, Kenmare, Co. Kerry; Reporting to: General Manager; Departments: Reception & Concierge; Direct Reports:; Duty Managers & Guest Relations; Reception Manager; Reservation Agents; Head Porter; Porters Position Overview; The Front of House Manager at Park Hotel Kenmare is a senior leadership role forming part of the hotel’s executive management structure.; A natural leader who balances warmth with performance expectations, and who thrives in a high-accountability, high-care environment.; Key Responsibilities; 1. Guest Experience & Service Excellence; Champion a culture of intuitive, anticipatory service aligned with the highest levels of five-star hospitality standards.; Personally welcome VIPs, repeat guests, high-profile individuals, and special clientele, ensuring discreet and tailored experiences.; Monitor and enhance the full guest journey - from pre-arrival communications to post-departure follow-up.; Oversee the handling of guest feedback, complaints, and service recovery with professionalism and urgency.; Ensure brand standards and luxury service rituals are executed consistently across all guest touchpoints.; Collaborate closely with departments such as Housekeeping, Food & Beverage, Spa, Security, and Revenue to deliver cohesive guest experiences. 2. Leadership & Team Management; Recruit, train, mentor, and develop a high-performing front-of-house team.; Conduct regular performance reviews and coaching sessions.; Lead daily briefings and operational meetings to align service priorities.; Instil pride, ownership, and accountability across all team members.; Foster a culture of collaboration, professionalism, and exceeded guest expectations.; Manage scheduling, labour productivity, and team structure in line with business demands. 3. Reception Operations Oversight

Requirements

Candidate Profile; Experience & Background; Minimum 5-7 years’ experience in ultra-luxury hospitality.; At least 3-5 years in a senior Front Office leadership position within a five-star hotel.; Proven track record of managing Reception and Concierge teams in a luxury environment. Skills & Competencies; Leadership & Culture; Inspirational leadership style with high emotional intelligence.; Ability to motivate multicultural teams.; Strong coaching and mentoring skills. Guest-Centric Mindset; Exceptional interpersonal and communication skills.; Polished, professional demeanour.; Ability to anticipate needs before they are expressed. Operational Expertise; Strong knowledge of front office systems and procedures.; Financial literacy and KPI management.; Advanced problem-solving and decision-making capabilities. Personal Attributes; Impeccable grooming and presentation.; Calm under pressure.; Discreet and trustworthy.; Highly organized with acute attention to detail. Working Conditions; Full-time, senior leadership role.; Flexible hours including evenings, weekends, and public holidays.; Visible, hands-on presence during peak periods.; High guest interaction environment requiring constant attention to detail.