Front Office Manager

At Kimpton Hotel Monaco Baltimore Inner Harbor, we put our guests on the fast track to luxury, comfort, and urban adventure. Our newly renovated, grand 202-room boutique hotel and The Morely resides in the historic B&O Railroad Headquarters, offering a tranquil setting near the beautiful Inner Harbor waterfront. At one time, our ornate, 1906 Beaux-Arts building buzzed with the comings and goings of the Gilded Age's power players. Today, we keep business and leisure travelers connected to the exciting offerings of Charm City with our central downtown location near the Baltimore Convention Center, National Aquarium, Oriole Park at Camden Yards, and Johns Hopkins University. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to lead our Front Office team.

Responsibilities

Oversee Front Office Operations to achieve customer satisfaction, quality service and compliance with Corporate/Franchise policies and procedures while meeting/exceeding financial goals; Manage the Front Office Team including training, coaching and support; Communicate with all departments to ensure customer satisfaction; Resolve customer complaints; Anticipate potential issues by reviewing and monitoring complaints, operational issues, business flow and associate performance

Requirements

Passion for the hospitality industry; high expectations for customer service; at least 3 years of experience as a Front Office Manager in a hotel; excellent interpersonal, leadership and communication skills; excellent at resolving challenges; dedicated to providing excellent service to guests

Nice to have

IHG brand experience

Benefits

Highly competitive wages; exceptional benefit plan for eligible associates and family members; 401K matching program for eligible associates; flexible scheduling; discounts with Crescent managed properties in North America for you and family members; hotel room discounts at UHG properties worldwide