Front Office Service Manager

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

We are currently seeking a Front Office Service Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Service Manager , you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Front Office Service Manager love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

Responsibilities

You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level; You will exude patience, empathy and have the personality to host the show; As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

Requirements

Flexibility and a positive, Yes I Can! attitude; An eye for detail; A creative problem-solver; Passionate about creating extraordinary service; Ability to work as part of a team to ensure guest satisfaction; Strong leadership skills and the ability to motivate and support a team; Strong verbal communication skills; Likes having fun at work; Minimum 2 years’ experience in Front Office or an equivalent role; English and Scandinavian language skills are considered an advantage; EMMA knowledge is a strong advantage