Front Office Supervisor / Shift Leader (M/F/NB)

MAMA?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy .

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people .

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore , a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor , founded in 2021.

Our commitment to diversity and inclusion

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

YOUR LITTLE EXTRAS

- For you The Shining is not only a horror movie but above all, a film about a hotel 😱🏨.
- Your leadership is natural & effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you✊!
- You have a great experience on the PMS “Protel” or “Opera”.
- Just like Michael Scofield, you can be tattooed and not scare away the children.

🌟 What do we have in store for you? 🚀

- 💰 Gross annual salary: €27,000 – €28,000, depending on experience and skills.
- 📑 Contract: Full-time permanent/fixed-term contract, with the opportunity for permanent employment . 🤝
- ⚖️ Collective Labour Agreement (CCNL): AICA – Tourism Industry.
- ✨ Employee benefits across all Mama & Ennismore / Accor properties. 🌍
- 💙 An amazing atmosphere and a fantastic team to share every day with!
- 🎉 Internal events, surprises and special moments to keep the energy high all year round. 🥳
- 🌍 Professional growth and development opportunities in an international, dynamic environment full of possibilities. 🚀

📌 Please note: staff accommodation and parking are not available .

💫 Ready to join our team and start a new adventure with us?

🚀🥰 We can’t wait to meet you! ✨

Responsibilities

Our customers and our Front Office team are in good hands with you 🤗.; Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day. 🌟; You coach and supervise the team. 👥 You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks.; You control the cash registers and also verify all of the existing accounts.; You respond directly to customer requests and complaints.; Involved in the marketing of Mama services, you like to promote our shop (sale and merchandising of products) 🛍️, the restaurant🍽️ and our events. 🎉; True coordinator of the Front Office Manager and their assistant, whom you take over for in their absence ✊, you report and communicate all information at the end of each shift.; The customer experience must be perfect ✨ and you are the guarantor 🤜.

Requirements

Detail is important to you, nothing goes missing thanks to your anticipation!; You are a diplomat and know how to make the link between your superior and your team.; You teach your team how to upsell, without turning into the Wolf of Wall Street🤑.; Confidentiality is important to you: what happens at Mama stays in Mama.; Team spirit is your strength, like the “Gladiators in suits” with Olivia Pope 💼💪.; You know how to optimize sales and occupancy: 100% OBJECTIVE! 💯🤩; You were the one who included the new kid in the group at the start of the school year!; True teacher, you like to transmit your knowledge and develop the young Padawans into Jedi.