Front Office Supervsior

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Set in the heart of the Hunter Valley, Elysia Wellness Retreat offers guests a unique opportunity to unwind, reconnect, and experience true rejuvenation. As part of our commitment to exceptional service and a deeply nurturing guest journey, we’re seeking a passionate and guest-focused Front Office Supervisor to join our team on a full-time basis.

Step into a key leadership role at Elysia Wellness Retreat, where you’ll support the Front Office Manager in overseeing daily operations, guiding a high-performing team, and shaping a guest journey defined by care, calm, and professionalism. This is your opportunity to lead with purpose, inspire meaningful service, and play a key part in delivering the warm, wellness-focused experience that sets Elysia apart.

Shift Details (subject to change)

- Rotating roster across Monday to Sunday
- Shift times scheduled within 7:00am to 11:00pm
- Immediate start available

Responsibilities

Assisting in the daily leadership of the Front Office team to deliver warm, seamless guest service from arrival to departure.; Creating a welcoming environment that aligns with the retreat’s values of wellbeing and genuine care.; Coaching and mentoring team members to grow their skills, confidence, and service delivery.; Handling guest feedback with empathy and professionalism, ensuring quick and thoughtful resolutions.; Overseeing front office operations including bookings, reporting, and daily procedures.

Requirements

2+ years’ experience in a front office or guest-facing role, ideally with supervisory responsibilities.; A natural leader with strong people skills and a supportive, team-first mindset.; Exceptional written and verbal communication skills, complemented by a calm and professional presence.; A guest-first approach and passion for delivering meaningful, personalised service.; Experience with front office systems and knowledge of trust accounting processes.; Flexibility to work a rotating roster, including weekends and public holidays.; An interest in health, wellness, or spa environments is highly regarded.