Frontline Mountain Sales Agent - Winter 26-27

With roots dating back to 1946, Aspen Skiing Company, a division of Aspen One , owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Inspired by place, united by purpose, defined by you, Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram and Facebook.

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

The Frontline Mountain Sales Agent sells and promotes Aspen Skiing Company products, including lift tickets, season passes, equipment rentals, lessons and activities. The Frontline Mountain Sales Agent engages directly with guests, processes transactions, and delivers exceptional guest service in both indoor and outdoor environments. This role may be based at any Aspen Skiing Company location. This position reports to the Ticket Office Manager.

Job Posting Deadline

Applications for this position will be accepted until December 1, 2026 for the 2026-2027 Winter Season.

Responsibilities

Sell and promote seasonally offered products and services, including lift tickets, season passes, rentals, lessons, and activities; Process transactions, handle payments, and reconcile sales at the workstation; Greet and assist guests in various weather conditions, ensuring smooth and efficient lift access; Deliver outstanding guest service, adapting to different situations to create a positive experience; Research, troubleshoot, and resolve ticket-related issues while following company policies and procedures; Stay informed about Aspen Skiing Company’s offerings, events, and software systems through ongoing training; Educate guests about Aspen Skiing Company’s environmental initiatives and community programs; Other duties as assigned

Requirements

High School Diploma or equivalent required, college degree preferred; Minimum of one year of professional experience required, resort experience preferred; Minimum of one year of experience using a Point-of-Sale (POS) system preferred; Strong communication and comprehension skills in English; Strong cash-handling skills and ability to accurately process transactions; Accuracy in processing payments, issuing tickets, and maintaining records; Strong teamwork and collaboration skills to ensure seamless guest experiences across departments; Ability to interact professionally with guests, resolve concerns, and create a welcoming environment; Ability to quickly learn and operate point-of-sale (POS) systems, ticketing software, and other digital tools; Ability to troubleshoot ticketing or access issues while maintaining company policies; Comfortable working in various weather conditions and maintaining professionalism in high-pressure situations

Benefits

Paid Time Off Programs; Paid Leave Programs; Employee Ski Pass and Dependent Ski Passes; Other company perks