General Catering Assistant

You will support the day-to-day running of our café/food service, primarily working on the till and within the front-of-house area. This is a customer-facing role where delivering excellent service and maintaining a clean, welcoming, and well-presented environment are key. You will take pride in the look and feel of the space—ensuring displays are well stocked, tables are clean, and standards are consistently maintained. The role requires someone proactive who can use their initiative to identify tasks, particularly during quieter periods. You will work as part of a supportive team, contributing positively to a collaborative and respectful environment where colleagues with different working styles are valued.

Responsibilities

Operate the till and handle transactions accurately and efficiently; provide a high standard of customer service; maintain cleanliness and presentation of front-of-house area; clean and clear tables promptly; replenish stock and maintain attractive displays; assist with opening duties; wash cups, pots, crockery, and utensils in line with hygiene standards; support light food preparation and service; monitor stock levels and report shortages; work collaboratively with colleagues; follow food hygiene, health & safety, and cleanliness standards; make productive use of quieter periods; participate in Zero Harm culture

Requirements

Food Safety Level 2 (or willingness to achieve); friendly and approachable with strong customer service skills; confidence in using or learning EPOS/till systems; good communication skills with customers and colleagues; ability to work independently and as part of a team; strong attention to detail, particularly in cleanliness and presentation; ability to prioritise tasks and stay productive during quieter periods; proactive with willingness to take initiative; flexible approach to working hours; supportive and collaborative attitude; willingness to learn on the job; honest and trustworthy; proactive approach to hygiene and safety

Nice to have

Basic Food Hygiene and Health & Safety awareness; allergen awareness training; GCSEs (or equivalent) including English and Maths; relevant on-the-job training or experience in a catering or hospitality environment; basic IT skills to operate EPOS/cashless till systems

Benefits

28 days holiday including bank holidays; birthday off; 3 volunteering days; 3 days grandparent leave; 24 weeks enhanced maternity leave; secondary carer leave; wedding/commitment day leave; free meals on shift; bespoke training and development opportunities; apprenticeships opportunities for all experience levels; pension and life insurance; discounts on Perkbox app; wellbeing hub; access to employee assistance programme; cycle to work scheme