General Freight/ Accounts Receivable/ Client Services Representative

Advance Business Capital LLC ( www.advancebcap.com ) is one of the nation’s leading transportation factoring companies and provides financing options for freight, trucking, and freight broker companies. Founded by truckers for truckers, we provide best-in-class, full service factoring exclusively to for-hire truckers and freight brokers. We were also the first factoring company to receive the P3 (Preferred Platinum Provider) endorsement from the Transportation Intermediaries Association.

Position Summary: The Client Service Representative supports administration and processing of client funding requests and provides customer service levels consistent with the business objectives of the company.

SALARY AND EMPLOYMENT

- Compensation commensurate with experience, skills, and position responsibilities.
- Company benefits including Medical, Vision, Dental, 401K and others.

Responsibilities

Provides outstanding customer service via telephone, email and written correspondence.; Reviews batches of invoices uploaded into the operating system by Funding Processor to ensure they are complete with invoice images.; Review and ensure proper load documentation is correctly imaged in data base. Effectively communicates with client if missing documentation.; Verification of invoices with the assigned debtor, following prescribed protocol per the Risk Management Program along with industry and client specific requirements.; Enter verification notes into the operating system.; Makes recommendation to Account Executive whether to approve, hold or deny purchase of specific invoices based on verification results.; Follow up on Notice of Assignment (NOA) failures each day. Updating the system with appropriate information to ensure NOA is successfully acknowledged on each debtor’s account.; Reviews clients’ A/R aging and records NOA acceptance based on payment history.; Resolution of Open Credits, Post Verifications and Confirmations on accounts as needed.; Resolution of Disputed Items under the direction of the Account Executive.

Requirements

A college degree is preferred, will consider high school graduate or equivalent with a minimum of 3 years’ experience in a fast-paced customer service office environment.; Experience working in a general business environment including accounts receivable, operations, collections.; Professional customer service and Microsoft Office skills to effectively process client and collateral requests related to servicing a growing invoice portfolio.; Ability to multi-task and stay focused at high levels of productivity.; Ability to provide excellent customer service while meeting funding deadlines.; Excellent verbal and written communication skills.; Ability to understand and follow written and verbal instructions and directions given by manager.