General Manager (m/f/d) - The WestDill Mayfair Hotel London, Colbert Collection

As General Manager, you will lead the successful pre‑opening and long‑term performance of an exclusive luxury hotel in a landmark location. You hold full responsibility for the strategic, financial, and operational management of the hotel, overseeing all front‑ and back‑of‑house departments. You are committed to achieving strong financial, strategic, and operational performance while upholding brandstandards, delivering exceptional guest experiences, and fostering a respectful, engaged team culture that reflects the values of Colbert Collection and its host country. Reporting directly to the SVP Luxury Hotels Europe & Americas, you set the foundation for operational excellence, brand positioning, and an outstanding guest experience from day one. In this senior leadership role, you are responsible for setting and executing the hotel strategy, delivering budgeted financial results, and overseeing day to day operations through department heads. This role ensures strong owner relations, effective sales and marketing positioning, accurate revenue management, continuous development of team capabilities, and full implementation of corporate programmes and brand guidelines, while encouraging a culture of initiative and continuous improvement.

Responsibilities

lead the successful pre-opening and long-term performance of an exclusive luxury hotel; hold full responsibility for the strategic, financial, and operational management of the hotel; oversee all front- and back-of-house departments; achieve strong financial, strategic, and operational performance while upholding brand standards; deliver exceptional guest experiences; foster a respectful, engaged team culture; report directly to the SVP Luxury Hotels Europe & Americas; set and execute the hotel strategy; deliver budgeted financial results; oversee day to day operations through department heads; ensure strong owner relations; ensure effective sales and marketing positioning; ensure accurate revenue management; ensure continuous development of team capabilities; ensure full implementation of corporate programmes and brand guidelines; encourage a culture of initiative and continuous improvement

Requirements

strong collaboration; personal integrity; accountability; proactively anticipate and exceed guest and colleague needs; work calmly and independently with sound judgement; contribute positively to team success; take full responsibility for their work through ethical conduct; effective time management; attention to detail; resilience under pressure; driven by results; continuously develop their skills; follow established standards and procedures; consistently deliver exceptional guest experiences

Benefits

worldwide experience and diversity of 150 different nationalities; career development opportunities full of national and international challenges; wide range of training programmes; wellbeing initiatives including flexible working conditions; team member recognition programmes including Memorable Dates; ability to make a difference through sustainability programme and volunteering initiatives; team member rates and promotions offering discounted rates in hotels around the world and exclusive benefits through corporate loyalty programme