General Manager- Mayo Civic Center

This individual will have responsibility for the overall management, promotion, and operation of the facilities, including purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, and related operations at the Mayo Civic Center.

Responsibilities

Overall management, promotion, and operation of the facilities, including purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, and related operations at the Mayo Civic Center; Maintains active contact with the Client/Contract Administrator and monitors compliance with all provisions of the services contract; Aggressively promotes the use of the facility to maximize its utilization; Negotiates lease agreements as determined necessary and in the best interests of the facility; Maintains relationships with all of client's companies, sponsors, and related staff; Negotiates contracts and agreements with event organizers, hosts, managers, and agents; Establishes and maintains effective working relationships with the Client/Contract Administrator, tenants, government departments and agencies, entertainment/arena industry, community, and civic organizations; Coordinates facility involvement with destination marketing and tourism agencies; Assures coordination, implementation, and administration of specific plans and programs prescribed by corporate directives, including training and development, quality assurance, energy efficiency, safety/emergency procedures, crowd control, and crisis management procedures; Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice; Prepares and maintains required reports/records for the Client/Contract Administrator and the Corporate Office; Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility; Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue; Conducts marketing, budgeting, and weekly staff meetings; Directs the development and administration of operating and marketing financial plans, including operating revenue and expense budgets and capital expense plans; Liaises with Mayo Civic Center “One Roof” partners on daily custodial, maintenance, and calendar management; Provides day-to-day operations and conducts post-event operational and financial review and analysis; Performs Live Entertainment risk/profit analyses to secure talent and promoter/agent deal structures; Provides final approval of contracts and agreements with suppliers, promoters, and tenants; Oversees and advises Human Resources on staffing plans; Assures compliance with applicable local, state, and federal regulations; Evaluates facility practices and recommends improvements; Responsible for recruiting, training, supervising, and evaluating administrative and supervisory staff; Carries out supervisory responsibilities including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems

Requirements

A bachelor’s degree (BA) from a four-year accredited college or university with major course work in business or public administration or the equivalent combination of education and experience is required; Must be a well-established leader and professional with a minimum of 5-7 years of experience in a senior management level position within a Convention Center and/or Live Entertainment Venue; Developed successful relationships with organizers of conventions, trade shows, and meeting planners, hotel general managers, Convention and Visitor’s Bureaus, Chambers of Commerce, and various community interest groups is critical; Demonstrated entrepreneurial focus and commitment to the customer and the ability to instill this focus and commitment in all department personnel, in-house vendors, and support personnel; Demonstrated record in working in partnership with Convention and Visitor’s Bureaus and the hotel and hospitality sectors to market the Convention Center to maximize economic impact on the community; Demonstrated record in working in partnership within the exposition, tradeshow, and meeting/convention industry; Ability to evaluate service delivery, organizational structures, and operating capability, as well as recommending innovative organizational changes; Effective written and verbal communication especially comfortable with public speaking; Experience in developing and managing the budgets of convention and exposition facilities; Possess superior interpersonal and communicative skills to provide professional expertise and guidance to enable the facility owner(s) and tourism officials to consider policy issues in an informed, anticipatory, and timely manner; Solid personnel management and labor relations skills; Be familiar with, and committed to, relevant goal setting (with accountable benchmarks) and strategic planning processes; Have a clear understanding and acceptance of the principles and relationships of municipal agencies and the ability to work effectively in an active policy-administrative-citizen-participative governmental process; Experience with capital plans, convention facility construction, bonds, and complex budgets

Benefits

Medical insurance; Dental insurance; Vision insurance; Life insurance; Disability insurance; Paid vacation; 401k plan