General Manager, Outlet Repair Distribution Center

Sears Hometown and Outlet Stores is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. We operate through two segments - the Sears Hometown and Hardware segment and the Sears Outlet segment.

Apply Online: www.shos.com and Req Number: 1262377

The General Manager (GM) is responsible for the overall financial, operational, and productivity performance of the facility. This includes expense management, achievement of planned cost recovery goals, processing & logistics of hard lines products through the repair & distribution center. This position is also accountable for customer satisfaction, associate morale; and the accurate receipt of reverse flow of Sears Home Delivery inventory from the Direct Delivery, Contract Sales, Retail Stores; Vendor direct shipments; Vendor reverse flow from other retails through the MDO; and from other third party sources. The GM ensures that corporate programs and policies are executed in a way that maximizes store cost recovery, through superior customer service and both associate and asset productivity. The GM is a role model within the facility for abiding by and holding others accountable for the Code of Business Conduct and overall business practices.

- Leads the unit to ensure achievement of business goals in processing, expense reduction, cost recovery, customer satisfaction, inventory shrinkage and associate morale
- Holds store team members accountable for their individual contributions based on their roles and responsibilities
- Manages the internal customer experience
- Adheres to operational processes (e.g. receiving, non salable, junk, testing, parts, repair, cleaning, bin, loading, shipping, etc ) and ensures performance standards are met
- Achieves performance goals on a consistent basis
- Manages expenses (e.g. payroll, supplies, transportation, etc.) in line with planned levels
- Manages all talent management, HR, hiring, & training processes and initiatives
- Ensures consistent & efficient execution of operational processes within the unit
- Monitors and reacts to profitable revenue opportunities and aggressively support Vendor liquidation opportunities to improve gross margin and cost recovery
- Professionally represents the Outlet Store Organization to all internal and external partners within the local market
- Communicates to field and corporate leadership, ideas or activities that would lead to cost recovery improvements
- Ensures that the unit operates in full compliance with applicable laws, regulations and company ethics policies
- Provides a safe working environment for both associates and customers
- Partners with SHC Product Service and third party vendors (e.g. Nordic Track) on merchandise repair issues
- Manages product receipts, repair, processing and the shipping process
- Clearly communicates to the team (e.g. receiving, shipping, ORS, etc.) with regard to unit operations & other policies, processes, and directives
- Balances inventories -- accountable for proper mix of merchandise in Outlet Selling (OS) stores
- Creates and maintains freight lanes of merchandise ready for immediate shipment for each OS store within the market
- Communicates inventory gaps/overages to the inventory team & field leadership
- Forecasts inventory needs for the market
- Ships quality saleable product and monitors returns in OS stores
- Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates. All of the aforementioned must be in partnership with the DSM and HR.
- Other duties as assigned

Requirements

Education Experience: Bachelor's Level Degree OR 5-10 Years Related Experience

Driver's License Required: Yes

Travel Requirements: 25%

Age Requirement: 18+

Requirements

Understand merchandise flow from vendor to customer; Overall computer literacy; Strong drive for results; Action oriented, with strong skills in execution; Strong coaching and associate development skills; Courageous leadership skills; Ability to manage multiple priorities simultaneously; Ability to focus on critical issues and activities; Knowledge of retail business and Outlet Store operations; Strong business acumen and financial literacy; Change management skills; Licensed to operate and teach how to operate Mechanized Material Handling Equipment (MMHE) (this can be obtained after hire); Ability to pay attention to detail

Nice to have

Manufacturing leadership role; Warehouse leadership role