Global Assist Specialist

Everbridge, a global provider of critical communications and enterprise safety solutions, is seeking a Global Assist Specialist to join our team in Hungary. This remote, home-based position can be located anywhere in Hungary. As a Global Assist Specialist, you will report to the Lead Global Assist Specialist and play a vital role in managing initial incident reports, coordinating resource dispatch, handling emergencies, and ensuring effective communication.

Responsibilities

Provide initial response and assistance to client situations worldwide; Collaborate with client stakeholders and manage case lifecycle; Record incident/case details in our Case Management System; Understand client emergency procedures; Coordinate medical treatment and security with clinical team and partners; Collaborate with internal partners on Mass Communications Platforms; Use case management system and Microsoft Office for data administration; Contribute to process and procedure development in line with client requirements; Attend regular team meetings and ensure effective handover/feedback; Escalate issues, risks, and ideas when necessary; Provide support to Intelligence team and other duties as requested.

Requirements

Experience in emergency response, customer service, or call center environment; Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written); Ability to work under pressure and manage multiple tasks simultaneously; Problem-solving and critical thinking abilities; Empathy, professionalism, and calmness in stressful situations; Flexibility to adapt to changing needs and priorities; Self-motivation and proactive approach to work; Proficiency in MS Office and willingness to learn new systems; Excellent customer service skills; Availability to work flexible hours including days, nights, weekends, and holidays.

Benefits

Night shift allowance (15% per hour); Comprehensive healthcare coverage; Life & Total Permanent Disability Insurance; Cafeteria plan