Global Customer Care Recruiter

Gen is seeking an adaptable, high-energy Contract Global Customer Care Recruiter to support high-volume front line hiring, with a strong focus on building monthly training classes and maintaining consistent hiring velocity. The role is hybrid and based out of the Tempe, AZ office, with an expectation of 3 days per week onsite.

Responsibilities

Manage a high-volume requisition load focused on front line hiring and recurring class-based starts; Build, launch, and maintain talent pipelines that support monthly training classes and ongoing hiring demand; Drive full-cycle recruiting for high-volume roles, including sourcing, screening, interview coordination, debrief facilitation, offer support, and pre-start follow-up; Develop efficient sourcing strategies to generate active candidate flow, including job boards, resume database mining, referrals, local market outreach, and passive-candidate engagement where appropriate; Leverage AI-enabled tools, data insights, and ATS capabilities such as Ashby to improve workflow efficiency, pipeline visibility, and conversion rates; Partner closely with hiring managers to calibrate hiring profiles, align on class size and start dates, and maintain urgency against hiring timelines; Run structured, repeatable hiring processes that support speed, consistency, and quality at scale; Track funnel health across key stages, identify bottlenecks early, and adjust strategy to ensure classes are filled on time; Deliver a strong, high-touch candidate experience through clear communication, timely follow-up, and thoughtful process management; Support offer, onboarding, and handoff activities to help new hires transition successfully into training classes; Ensure compliance with recruiting processes, documentation standards, and internal policies across all stages of recruitment

Requirements

Proven success recruiting for high-volume front line roles in fast-paced environments; Experience hiring into recurring cohorts, training classes, or class-based start models; Demonstrated ability to manage multiple open requisitions while maintaining speed, quality, and a strong candidate experience; Experience partnering with hiring managers in operational, customer-facing, or fast-fill environments; Full-cycle recruiting and high-volume sourcing expertise; Strong AI fluency and data literacy; Hands-on experience with modern ATS platforms such as Ashby; Ability to manage high applicant flow and move candidates efficiently through the funnel; Strong stakeholder management, organization, and communication skills; Ability to use recruiting metrics to drive decisions and improve outcomes; Energized by fast-paced, high-volume hiring; Highly organized, action-oriented, and detail-focused; Resourceful, adaptable, and solutions-oriented; Customer-focused and candidate-centric; Collaborative, resilient, and comfortable working with urgency

Nice to have

Bachelor's degree or equivalent professional experience

Benefits

flexible working options; time off; competitive pay; benefits; well-being programs