Global Operations Specialist (6 month temp)

Our Global Operations team, within the Trust and Safety org, is dedicated to supporting and protecting our user base. We are looking for a Global Operations Specialist to help us handle member escalations spanning trust & safety and support policy. Our Global Operations team investigates safety issues, abuse, bugs & app functionality issues on many of Match Group’s platforms, along with enforcing Community Guidelines and Terms of Service.

Responsibilities

Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the user experience across multiple dating app platforms; Investigate, troubleshoot, and drive our most sensitive, complex escalations to resolution, spanning topics across Trust & Safety and member support; Investigate bug and app functionality reports and work with Engineering to help them resolve issues; Collect user feedback on new product and feature rollouts; Be comfortable dealing with high-pressure issues, gray areas, and policy/process changes; Address sensitive content issues (graphic content, hate speech, etc.); Communicate & co-ordinate with cross-functional partners across Trust & Safety, Engineering, Comms, Marketing, Legal, outsourced partner teams and more; Contribute to or own organizational projects and consistently drive process improvements to support the team’s goals and objectives.

Requirements

Bachelor's degree or higher, or equivalent; Minimum of 1+ years in a similar role; Basic knowledge of Zendesk; Ability to understand and summarize complex cases quickly; Outstanding analytical skills and excellent judgment; Highly flexible and adaptable; Ability to multitask, keep up with large volumes of emails in a fast-paced environment; Outstanding time management and prioritization skills; Quick learner; Great teammate; Tech savvy; Strong attention to details; Passion for helping people; Ability to use critical thinking and logic to isolate and resolve issues