Global Payment Optimization Manager

At HubX we build mobile apps, used and loved by millions all around the world. We have a track record of building and growing mobile apps on various verticals that reached over 600 million users across 6 continents and 190+ countries. We are looking for a talented Global Payment Optimization Manager to join our energetic and highly motivated team. As a talented Global Payment Optimization Manager, you will have the chance to make a direct impact on revenue, conversion, and customer experience across products used by millions of people. Your work will help us improve payment success, reduce friction, and unlock meaningful business growth at scale. We operate through 7 independent studios, each focused on building and scaling its own products with full end-to-end ownership.

Responsibilities

Own the optimization of payment success across first purchases, upsells, and subscription renewals, with a sharp focus on incremental successful revenue; Analyze payment performance across countries, currencies, card networks, issuers, BINs, payment methods, products, price points, devices, browsers, and decline reasons to identify the biggest opportunities; Separate and diagnose the main sources of payment loss, including issuer declines, authentication failures, technical failures, and customer abandonment; Improve authorization rates by designing and testing routing, cascading, and retry strategies based on issuer, geography, currency, card type, and historical performance; Optimize the use of network tokens, stored credentials, account updater services, Apple Pay, Google Pay, and local payment methods to improve approval and recovery rates; Work closely with Product, Engineering, Data, Growth, Subscription, Monetization, Finance, and Risk teams to improve the checkout and recovery experience; Analyze the checkout funnel end to end and identify conversion loss caused by fields, validation, payment method availability, authentication steps, messaging, or payment presentation; Own failed payment recovery strategies, including decline-specific retries, retry timing, retry frequency, dunning flows, card update journeys, and grace periods; Build and maintain a prioritized payment optimization roadmap and run controlled experiments to validate what actually moves revenue; Define clear payment analytics frameworks and dashboards with consistent metrics for attempts, authorization, success, failure, retry, and recovery; Translate insights into action by quantifying revenue impact, scaling successful experiments, and documenting learnings clearly

Requirements

Strong analytical thinking and a highly structured approach to solving payment problems; Hands-on experience working with payment performance, checkout optimization, authorization, retries, or subscription recovery; A clear understanding of how payment success can be influenced by issuer behavior, geography, currency, card type, authentication, and checkout design; Ability to turn complex payment data into clear business opportunities and measurable revenue impact; Experience designing and interpreting experiments, and comfort making decisions based on data rather than assumptions; Strong collaboration skills and the ability to work effectively with Product, Engineering, Data, Growth, Finance, and risk-related stakeholders; A practical mindset: someone who is focused on outcomes, moves fast, and can balance strategic thinking with execution; Comfort working in a fast-moving environment where priorities can shift and ownership matters; Excellent communication skills and the ability to explain technical and commercial trade-offs in a clear and concise way; Curiosity, ownership, and a strong sense of accountability for improving the payment experience end to end

Benefits

Commuting and meal support; A brand new MacBook and a designed welcome kit; Private medical insurance (TSS), HPV vaccination, Heltia membership, critical women's health coverage for women teammates, and annual Beije membership; Annual gym reimbursement; Unique top-notch office in Istanbul Maslak or Izmir, pet-friendly; Unlimited coffee from XPresso, fully stocked kitchen with breakfast and snacks, and HubX Breakfast Club; Education budget and weekly Cambly speaking sessions; Team events including All Hands gatherings, celebrations, and happy hours; Strong company culture with #XCulture and community-driven X clubs; X Community discounts; HubX app memberships with complimentary premium access to HubX apps; Birthday leave and birthday gift voucher