Golf Shop Attendant

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. Job Summary: The Golf Shop Attendant is responsible for promoting the game of golf and the club's offerings while delivering exceptional customer service to members and guests. The Attendant assists customers with merchandise selections, maintaining an organized and visually appealing golf shop, and providing information about club services and events. Additionally, the role will support inventory management and collaborate with the pro-shop team to ensure seamless operations and a high standard of service. Day-to-Day: Deliver exceptional customer service in the pro-shop by welcoming golfers, accurately processing charges at the register, and properly checking in all players before their round. Adhere to proper cash handling procedures and ensure all operational standards are met. Handle member/guest inquiries, manage tee-time bookings in person and over the phone, and engage in friendly, professional conversations. Maintain a calm, courteous, and attentive demeanor, even in high-pressure situations, to provide a superior customer experience. Oversee inventory management by checking in merchandise according to procedures, organizing storage and display areas, and maintaining stock levels of frequently sold items. Assist with course operations by marshaling, starting, and supporting outside services as needed. Support outside golf operations staff to ensure proper execution of daily procedures and policies. Execute end-of-day business functions following the club's guidelines and established procedures. Ensure all daily tasks are completed to club standards, including maintaining orderly and organized work areas, tidying the pro-shop and entry areas, and restocking merchandise as needed. Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators.

Responsibilities

Deliver exceptional customer service in the pro-shop by welcoming golfers, accurately processing charges at the register, and properly checking in all players before their round; Adhere to proper cash handling procedures and ensure all operational standards are met; Handle member/guest inquiries, manage tee-time bookings in person and over the phone, and engage in friendly professional conversations; Maintain a calm, courteous, and attentive demeanor, even in high-pressure situations; Oversee inventory management by checking in merchandise, organizing storage and display areas, and maintaining stock levels of frequently sold items; Assist with course operations by marshaling, starting, and supporting outside services as needed; Support outside golf operations staff to ensure proper execution of daily procedures and policies; Execute end-of-day business functions following club guidelines; Ensure all daily tasks are completed to club standards, including tidying the pro-shop and entry areas and restocking merchandise; Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators

Requirements

Attendance requirements as outlined on the weekly schedule; Additional hours are required to meet deadlines of the position, including weekends and/or holidays; Frequent exposure to extreme temperatures and humidity; Sitting, standing, walking, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying up to 100 lbs.; Talking, hearing, and seeing

Nice to have

High school diploma, GED, or equivalent; Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette; Interpersonal and communication skills, with the ability to engage positively with members and guests; Organizational skills and attention to detail to maintain the shop's presentation and inventory; Ability to work independently and as part of a team, maintaining a proactive and positive attitude; Knowledge of golf merchandise, apparel, and equipment; Familiarity with point-of-sale (POS) systems and basic cash handling procedure