Grade 1 Group Leader - 1st shift

We Are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark

enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding

Bosch teams around the world. Their creativity is the key to innovation through connected living,

mobility, or industry.

Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch

- Reinvent yourself: At Bosch, you will evolve.
- Discover new directions: At Bosch, you will find your place.
- Balance your life: At Bosch, your job matches your lifestyle.
- Celebrate success: At Bosch, we celebrate you.
- Be yourself: At Bosch, we value values.
- Shape tomorrow: At Bosch, you change lives.

We are seeking a dynamic and motivated Grade 1 Group Leader Direct to join our team in Wichita, United States. In this pivotal role, you will lead and inspire a group of Operators, ensuring exceptional service delivery and team performance.

Responsibilities

Manage and motivate a team of Operators to achieve individual and group targets; Oversee daily operations, including scheduling, workflow management, and resource allocation; Provide coaching, mentoring, and performance feedback to team members; Analyze team performance metrics and implement strategies for continuous improvement; Collaborate with other departments to enhance customer experience and streamline processes; Ensure compliance with company policies, procedures, and industry regulations; Identify and implement training initiatives to enhance team skills and knowledge; Participate in hiring, onboarding, and ongoing development of team members

Requirements

Proven experience in a leadership role, preferably in a customer service or direct service environment; Strong leadership skills with the ability to motivate and inspire team members; Excellent customer service skills and a deep understanding of customer service best practices; Outstanding communication and interpersonal skills; Demonstrated problem-solving abilities and decisive decision-making capabilities; Strong organizational and time management skills; Proficiency in performance management and team development; Experience with customer service software and tool.; Leadership or customer service management certifications (preferred); Ability to work flexible hours, including evenings and weekends, as required