Grooming Salon Leader

This position is responsible for interacting with customers and associates, supporting selling initiatives and performing assigned tasks, while providing WOW! customer service.

Responsibilities

Interacting with customers and associates; Supporting selling initiatives (TEAM); Performing assigned tasks; Providing WOW! customer service; Maintaining regular and predictable attendance; Working scheduled shifts and varied hours, days, nights, weekends and overtime; Safe Pet Handling; Bathing, Drying, Brushing and Combing all coat types; Nail Trimming; Ear Cleaning; Preparatory Hair Trimming; Basic Clipper Techniques; Basic Finishing Techniques; Customer Service Skills; Demonstrating Professionalism; Equipment Handling and Maintenance; Ensuring the safety and well-being of animals; Inspecting animals for external signs of parasites, disease or injury; Practicing Safety and Sanitization protocols; Sanitizing and maintaining upkeep of all grooming tools and equipment; Assisting in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders, and verifying vaccinations; Maintaining records of all pet clients; Operating computer as needed; Recovery of store if needed; Ensuring the safety and well-being of live animals and sanitizing holding tanks; Completing all documentation; Performing other duties as assigned

Requirements

Must be comfortable working with dogs and cats; Ability to demonstrate patience and compassion for animals; Must provide own tools (clippers, blades, shears) or be willing to purchase required tools; High school diploma or equivalent required; Completed Level 1 Paragon Training and received certification through Petsense; Any suitable combination of education and experience will be considered; Regardless of education level, Associates must be able to read, write and count accurately; Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds; Ability to stand and maintain a stationary position for up to 8 hours while grooming animals; Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon; Ability to utilize grooming instruments including shears and dryers; Ability to occasionally lift or reach merchandise overhead; Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment; Ability to constantly operate store equipment such as computer, cash register, and other store equipment; Ability to read, write, and count accurately to complete all documentation; Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers; Ability to successfully complete all required training

Benefits

Medical, dental, and vision coverage; Company-paid life and disability insurance; Paid parental leave; Tuition reimbursement; Family planning resources such as adoption and surrogacy assistance; Part-time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period