Guest Experience Associate

Xara Collection are looking for a friendly and professional Guest Experience Associate to ensure an exceptional stay for our guests. This role focuses on delivering outstanding customer service, handling guest inquiries, and creating memorable experiences. The ideal candidate will have strong communication skills, a passion for hospitality, and a proactive approach to guest satisfaction.

Responsibilities

Welcome guests upon arrival and ensure a smooth check-in and check-out process; Assist guests with inquiries, reservations, and special requests; Provide personalized recommendations and enhance the guest experience; Handle complaints and resolve issues promptly to maintain high satisfaction; Collaborate with hotel departments to ensure seamless service; Maintain up-to-date knowledge of hotel offerings and local attractions

Requirements

Strong communication skills; Passion for hospitality; Proactive approach to guest satisfaction; Excellent communication and problem-solving skills; Friendly, professional, and guest-oriented demeanor; Ability to multitask in a fast-paced environment

Nice to have

Previous experience in hospitality or customer service preferred; Proficiency in hotel management systems is a plus