Guest Experience Coordinator

We are looking for highly motivated individuals to join our Guest Services team as a Concierge. The ideal candidate uses their engaging personality to create a memorable impression for our guests through assisting with the planning of their stay. The Concierge is the top source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

Responsibilities

Help guests discover their "Wanderlust" experience; Provide exceptional customer service by being engaging and taking sincere interest; Establishing relationships with local area restaurants, shops and attractions; Help to resolve problems and "WOW" guests through recovery when things aren't quite right; Promote and sell special hotel programs; Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information; Communicate all pertinent information to manager on duty; Assist other departments as needed

Requirements

High school diploma or equivalent; A strong desire to make an impact on other people; An outgoing and engaging personality; Advanced knowledge of the local area; Computer skills; Excellent verbal and written communication skills; Ability to work in a fast-paced setting; Ability to stand for the duration of the shift; Must be available to work various shifts including weekends and holidays

Benefits

Robust wage package; Excellent benefit plans; Matching 401K plan; Professional development; Generous bonuses; Travel perks; Opportunity to grow across a portfolio of 100 hotels representing all major brands