Guest Relations Lead (Full-Time) - Eataly Yorkville

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

- EAT authentic Italian food at our restaurants, cafés and to-go counters
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team’s product knowledge

At Eataly, this role is referred to as a Front-End Lead. The Front-End Lead serves as the liaison between staff and management to ensure the department is fully functional. The Front-End Lead delegates to, motivates, trains and mentors Front End Cashiers to promote their development. Reports to the Front End Manager.

Compensation

- Compensation for this role is CAD $21.00-$23.00 hourly
- This position has been posted to fill a current vacancy

Responsibilities

Handles monetary transactions and performs advanced cashiering duties; Assists in supervising the Front-End team to ensure optimal performance and guest experience; Approves voids, employee discounts, returns and exchanges; Processes and settles daily cash and credit transactions for all departments; Processes and prepares shipment of daily cash deposits; Documents and communicates overages, shortages, sales data and technical or price discrepancies, communicating issues to the appropriate managers and departments; Processes and monitors currency orders to ensure that cash is always available for transactions; Maintains an accurate safe count along with daily operation and maintenance of a cash recycling machine; Orders and monitors inventory of supplies needed for the Front End; Documents, investigates, escalates and resolves employee or guest incidents; Performs other duties as required or assigned

Requirements

1+ year of experience as a supervisor in a retail setting, with experience leading a cashier team preferred; Ability to handle money accurately and perform mathematical equations; Intermediate computer skills including e-mail and Microsoft Office; Bachelor’s Degree highly preferred; Smart Serve certified; Availability to work onsite with a flexible schedule often including weekends; Ability to lift up to 50 pounds; Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Benefits

Medical, Dental, Vision Insurance; Paid Time Off; Paid Parental Leave; RRSP; Free family meal daily; Discounts at Eataly; Classes on products and Italian cuisine; Referral bonus program; and more!