Guest Relations Manager

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at to Make Every Moment Matter!

We are currently seeking a Guest Relations Manager to join our vibrant team at Radisson Blu Resort & Thalasso Hammamet. We are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As a Guest Relations Manager, you bring an exceptional level of dedication, a commitment to delivering outstanding service, and a genuine enthusiasm for creating memorable guest experiences to our vibrant Guest Relations Team.

Responsibilities

Our Guest Relations Manager love the hustle and bustle of life! It’s not just about check-in and check-out, or serving cocktails in the bar. It’s the variety of everything in-between and being an all-rounder; You will be our guests’ superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level; You will exude patience, empathy and have the personality to host the show; As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department; Builds and maintains effective working relationships with all key stakeholders.; Delivers an effective planned guest engagement programmed.; Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.

Requirements

Flexibility and a positive, Yes I Can! Attitude; An eye for detail; Is a creative problem-solver; Passionate about creating extraordinary service; Ability to work as part of a team to ensure guest satisfaction; Strong verbal communication skills; Likes having fun at work; Experience in a similar position is beneficial but not essential