Guest Relations Officer

" Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Responsibilities

Welcome guests to our hotel with a pleasing smile.; Review arrival lists and records.; Receive and take care of special guests.; Answer the inquiries of clients on a timely basis.; Assist the other staff members in preparing welcome folders for the guests.; Give the required information about different areas of our hotel to the guests.; Promote the services provided by our hotel.; Foresee the needs of clients and ensure clients are satisfied with our service while residing at our hotel.

Requirements

A strong focus on customer service; Prior experience in hotel front office operations is preferred; Excellent communication skills, fluency in English is required; Be able to work shifts, weekends and public holidays; Computer skills in MS Office