Guest Service Agent

Avani Living Queen's Wharf Residences is looking for a Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Responsibilities

Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process; Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email; Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems; Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations

Requirements

Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment; Exceptional ability to articulate information clearly and effectively across various mediums; Consistently delivers an exceptional standard of service; Adept at fostering positive guest experiences and maintaining high satisfaction levels; Maintains a polished and professional presentation; Fully committed to a dynamic work schedule, including weekends, public holidays, and varying shifts; Working rights within New Zealand

Benefits

Learning and development programs; 50% off stays at Minor Hotels in Australasia; 20% off for friends and family; International accommodation discounts across hotel brands; Cashback and discounts at 400+ top retailers in AU/NZ; Discounted entertainment and activities; Exclusive health insurance offers and workplace banking benefits; Parental and birthday leave; EAP and tailored wellness support