Guest Service Agent

Perched in the heart of Telluride’s Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge’s signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views.

Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America’s most iconic alpine destinations.

For more information: auberge.com/madeline

Follow Madeline Hotel & Residences on Facebook and Instagram @MadelineAuberge

The targeted compensation range for this full time year round, non-exempt position is $20.00/hr plus upsale program. The position offers a competitive compensation package presented by Auberge Resorts Collection.

Embark on a dynamic role as a Guest Service Agent, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dentaland Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Apply and explore more career opportunities through the Auberge Resorts Collection career page. The application deadline for this role is October 31, 2026. However, this position is often required year-round, and it's probable that it will be reposted in the future.

Responsibilities

Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.; Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.; Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.; Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.; Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

Requirements

1 year in a similar role; Strong interpersonal and communication skills; Ability to handle multiple tasks efficiently; Familiarity with hotel management systems and basic computer skill